Do you ship outside the United States?
No. We ship within the United States only.
Is shipping free?
Yes. Standard shipping is free on all U.S. orders.
Do you charge sales tax?
We do not add sales tax at checkout.
How long until my order ships?
Most orders leave fulfillment within 1–3 business days. You will receive tracking by email.
What is the return window?
Unused items in original packaging can be returned within 30 days of delivery.
Who pays return shipping?
The customer covers return shipping unless the item arrived damaged or incorrect.
Can I cancel an order?
Email us as soon as possible. If the order has not shipped, we will cancel it.
Which pour-over size should I buy?
8–12 oz drippers suit a single mug. 20 oz covers two cups. Match the dripper to your carafe or mug diameter.
Will a cold brew pot fit my fridge door?
34 oz wide-mouth glass pots are designed for a standard fridge door. Check the listed capacity on the product page.
How do I clean a metal filter?
Rinse immediately after brewing, then wash with mild soap. Dry fully to limit mineral spots.
What payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, and Apple Pay through Shopify checkout.
Is there a warranty?
Manufacturer defects are covered. Contact us with photos and your order number. See the Warranty policy for details.