Return and Refund Policy

Last updated: August 15, 2026

Return window

You have 30 days from the delivery date to start a return.

Eligibility

Items must be unused, unwashed, and in original packaging with all parts (lids, filters, carafes, manuals). Proof of purchase (order number or receipt) is required.

Not eligible

• Opened paper or cloth filters
• Used brewing equipment with coffee residue
• Items damaged by misuse or dishwasher use when the listing says hand-wash
• Items returned after 30 days

How to start a return

Email info@socalgreenteahi.com with your order number and the items you want to return. We will send a return authorization and the return address. Do not ship a return without authorization.

Return shipping

You pay return shipping unless the item arrived damaged, defective, or incorrect. We recommend a tracked service.

Refunds

Once we inspect the return, refunds go to the original payment method. Allow 5–10 business days after we receive the package. Original outbound shipping is not refunded on free-shipping orders (it was $0). Restocking fees are not charged on eligible unused returns.

Exchanges

We do not run a formal exchange program. Return the unused item and place a new order for the size or color you want.

Cancellations

Email us before the order ships. After shipment, use the return process.

Damaged or wrong item

Photograph the packaging and the product and email us within 7 days of delivery. We will replace or refund without requiring you to pay return postage.

Questions: info@socalgreenteahi.com · +1 (703) 368-9146